Travel guide
What to do after a road accident in Europe
After an accident abroad, secure the scene, follow local procedure and collect evidence without admitting liability.
Prepared by the FlyVentis editorial team and regularly reviewed for travel and event accuracy.
The law and procedure of the country where an accident happens apply. Prevent another collision, call for help and move to safety first. The emergency number 112 is free across the EU.
With a rental car, also follow the operator's accident line and contract. Prepare with the car-rental guide and licence and insurance guide.
Secure the scene first
- Move people and, where possible, vehicles away from traffic.
- Use reflective vests and a warning triangle under local rules.
- Call 112 and police for injury, danger or disagreement.
- Do not leave before required information is collected.
Collect the core report details
| Area | Details |
|---|---|
| Event | Date, time, location and road conditions |
| People | Driver contacts and witnesses |
| Vehicle | Registration, country, make and type |
| Insurance | Company and policy number |
| Official record | Police authority and report details |
Create an evidence chain
When safe, photograph the overall position, signs and damage before vehicles move. Keep witness contacts, the police report and European Accident Statement. Sign only wording you completely understand.
- Take wide and close damage photographs.
- Record pre-existing scratches separately.
- Keep towing, taxi and necessary travel receipts.
- Notify the rental company and insurer promptly.
Start the claim without waiting to return
Tell your insurer even if you do not intend to claim. If you were not at fault, the route can involve the other driver's insurer or its representative in your country. Deadlines vary, so complete the payment side with the rental-deposit guide.
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Frequently asked questions
Which emergency number works in the EU?
112 is the free EU emergency number; local police procedure also applies.
Should I sign a statement I do not understand?
No. Sign only a report you fully understand and do not admit liability at the scene.
Must I tell the insurer if I will not claim?
Yes. Official EU guidance says the accident should still be reported.
